Can't remember you password? No problem, follow this short video to find out how to reset. 

Tip 1: Usernames for the system can be set by an administrator as either email or mobile number. Make sure that you are using the right one. 

Tip 2: Double check the accuracy of your username. It is really easy to mistype a letter/number in which case your username won't be recognised.

If you are unsure about the username in the first instance contact the system administrator in your organisation to check your Username.

Still struggling? Raise a ticket for support here.